Open Shifts

In most agencies, supervisors create additional shifts for several reasons, including needing to fill shifts for time off taken, special events, etc. If supervisors rely on sticky notes and group emails, things will get missed. With Hero Schedule, an Open Shift is automatically created when an employee takes time off. You can also manually create an Open Shift, allowing you to pull on additional resources for an event, high priority day, or any other reason.

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Creating an Open Shift

There are two ways an Open Shift is created.

Automatic Open Shift

When an employee is approved for time off, Hero Schedule gives you the option to create an Open Shift.

Simply select which shift pools to send to, decide if supervisor approval is required, add an optional note, and click Approve & Add. This will instantly send an alert to those employees about this Open Shift.

Manual Open Shift

If you need additional resources for an event, create a manual Open Shift in Hero Schedule.

Fill out the details of the shift, select shift pools, and click Send. Employees will receive an alert over email and text message with details of the Open Shift.

Employee alerts & reponses to Open Shift invitations

Employees that are part of a selected Open Shift pool will immediately receive an email and text alert with details of the shift. They can respond by clicking Interested or Not Interested.

Some open shifts can be set up as an instant "approved" shift. In this case, when an employee accepts a shift, they will automatically be placed on the schedule.

View & approve Open Shift responses

When your employees respond to an Open Shift by selecting Interested or Decline, this is reflected on the approval screen showing the number of those Interested, Declined or No Response – along with the total amount of open shifts filled.

Supervisors can view those who want to work an Open Shift and approve each response. Responses are recorded for other supervisors to note the approval. When you approve or decline a decision, a message is sent to the employee and their schedule is automatically updated.

All on Mobile or Desktop

View, create, approve, and respond to Open Shifts on any device. All functions are available on both mobile devices and desktop.