Blog

What do we publish?

  • Product updates - Quick information from our development team on new features, upgraded functionality, and bug fixes.
  • Thought-pieces - If we have an opinion on something happening in the first responder scheduling realm, we'll let you know.
  • Shift scheduling advice - We want to help you and your agency operate like a well-oiled machine.
  • Interviews, surveys, and data articles - Our team enjoys speaking with leadership in the first responder space. Anything we do will be published here.

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SURVEY: Most Common Shift Types Used by Iowa Fire Departments

April 12, 2024

Our team wanted to look at what shift types (24/48, 48/96, California Swing, Paid-on-Call, Volunteer, etc.) are used by Iowa fire departments. To our knowledge, there has never been a…

Product Updates [March 2024]

March 31, 2024

March brought big updates to the Activity View within the Main Schedule View, including badge numbers and an expanded activity view with colors and icons. Activity View Enhancements (Part II)…

Product Updates [February 2024]

February 28, 2024

The development team rolled out several new features this month. Activity View Enhancements Some agencies rely on the Activity View mode to best display their schedule. We’ve been working on…

Product Updates [January 2024]

January 31, 2024

To kick off a new year, the development team rolled out the following updates to the Hero Schedule application.  Revamped accrual account maintenance screen We changed the look and function…

Product Updates [December 2023]

December 16, 2023

Shift bidding has been one of the most requested features from our customer base. The Hero Schedule development team has been working hard the last few weeks to roll out…

Product Updates [November 2023]

November 29, 2023

This month we updated both our time cards and overtime reports. Amidst some bug fixes, our development team pushed out these two key updates for all users. Viewing Time Card…