Blog
What do we publish?
- Product updates - Quick information from our development team on new features, upgraded functionality, and bug fixes.
- Thought-pieces - If we have an opinion on something happening in the first responder scheduling realm, we'll let you know.
- Shift scheduling advice - We want to help you and your agency operate like a well-oiled machine.
- Interviews, surveys, and data articles - Our team enjoys speaking with leadership in the first responder space. Anything we do will be published here.
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The Monthly Pay Period Is Making Life Harder Than It Needs To Be
If you’re running a police or fire department, you probably inherited a system that’s been in place since the 1970s. I see it all the time on software setup calls,…
[Product Updates] December 2025
We’ve got a substantial set of updates to wrap up the year, focusing on automation, advanced reporting, and deeper transparency for your team. Here’s a breakdown of the key improvements…
[Product Updates] October 2025
The team is back with our latest product update for Hero Schedule. Here’s a look at the key improvements and fixes in the newest versions. Time Off Withdrawal Control We’ve…
[Product Updates] September 2025
As we start to enter the fall season, we’re excited to bring you another set of updates for Hero Schedule. Advanced Open Shift Management Several upgrades have been made to…
[Product Updates] August 2025
It’s already the end of August, and we are looking forward to the fall season for more upgrades to the Hero Schedule platform. Last month, we were hard at work,…
[Product Updates] July 2025
We’re back with another round of updates and fixes for Hero Schedule. Here’s a look at the key improvements and fixes in the last month: Schedule Shift Bid in Advance…