Testimonials

Breezy Point, MN
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Josef Garcia - Sergeant- Breezy Point Police Department

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Platform adapts perfectly to the unique demands of small law enforcement agencies

Hero Schedule has been a game-changer for the Breezy Point Police Department. Its intuitive design, flexible customization, and outstanding customer support make scheduling simple and reliable. The platform adapts perfectly to the unique demands of small law enforcement agencies, from rotating shifts to special event coverage. Our officers appreciate having a clear, accessible schedule, and supervisors value the time saved on administrative tasks. We highly recommend Hero Schedule to any agency seeking an efficient and dependable solution.

Industry: Police

Reviewed on August 27, 2025 in the United States

Henderson County, TN
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Ken Boroughs - Director - Henderson County 911

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A great schedule program

It is a great schedule program. Once you figure out how to set up everything, it is easy to work in. Would love to see a place to put in DOB. This would be beneficial in helping to remember birthdays for employees. The ability to just drag n drop or reassign a shift to someone different without having to create a new shift. Like the ability to print time cards and figure the estimate cost occurred with each employee monthly.

Industry: Dispatch

Reviewed on August 12, 2025 in the United States

Weakly County, TN
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Sarah Ellis - Dispatch Supervisor - Weakley County 911

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Hero Schedule staff is extremely responsive

Platform is very user friendly for the staff. As an admin, anytime I have an issue or need help the Hero Schedule staff is extremely responsive with getting back to me and making detailed videos showing me how to do something or explaining why something is done a certain way.

Industry: Dispatch

Reviewed on August 8, 2025 in the United States

Champaign County, OH
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Jason Byers - Patrol Major - Champaign County Sheriff's Office

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I can build a year's schedule with 40 employees in under an hour

The team at Hero Scheduling has always responded quickly to any issues that we have come across, which have been minimal. Our specific schedule allows deputies to request two different options for overtime, five different options for time off, special details, paid leave, and shift trades. It was put together and ready to use much faster than I would have ever thought. I can build a year's schedule with 40 employees in under an hour. One of my favorite features is the minimum staffing alerts. With units trading shift, requesting time off, and moving within divisions, this feature makes sure my road patrol is always staffed. Hero Schedule is very easy to use and implement, and my office is completely paperless now when it comes to personnel and scheduling matters. Everything that we need is on Hero Schedule. I have used other scheduling programs in the past, and none are as easy to use and have all the features that Hero has. 100% satisfied.

Industry: Police

Reviewed on August 8, 2025 in the United States

Franklin Township, Beaver County, PA
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Douglas Miller - Chief of Police - Franklin Township Police Department

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This program and the staff at Hero Schedule are absolutely amazing

When I was first appointed as the Chief of Police, they utilized paper schedules that the officers filled out on their own daily and kept in a binder. The last department that I worked at utilized a scheduling app, but I knew it was very costly. I searched the internet and found multiple scheduling applications. I reached out to Hero Schedule and talked to an actual live person, and we discussed the needs of my department and how they could assist me. They were nothing short of amazing. They started the process by asking me to send them a list of my officers and the schedule that we were currently working. They put everything in place into their system and then they asked for my contract so that all of the holidays could be paid appropriately. They also asked for the time off accrual balances and how time off was accrued. That is all automatically done now when an officer requests to take a day off. When I have to process payroll every other week, it literally takes me under 10 minutes. This program and the staff at Hero Schedule are absolutely amazing, and I would highly, highly recommend giving them an opportunity to assist you if you are in need of a scheduling program for your department.

Industry: Police

Reviewed on August 8, 2025 in the United States

Forest Hill, TX
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David Hernandez - Chief of Police - Forest Hill Police Department

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Outstanding customer service stood out from day one

Hero Schedule has been a game-changer for our department. Their outstanding customer service stood out from day one. I was short-staffed in our Patrol Division and had to get creative with outside agencies assisting our team—Hero made scheduling seamless and stress-free. It’s the perfect solution for managing complex staffing needs.

Industry: Police

Reviewed on April 10, 2025 in the United States

Manalapan, FL
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Haitham Hussameldin - Lieutenant - Manalapan Police Department

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For the price of the software, it can't be beat

My department went from an Excel spreadsheet that had to be updated numerous times a day to instant easy access which allowed us to save paper and time. The communication process has changed dramatically for the better. For the price of the software, it can't be beat. I like the features of shift swaps and the different colorization of the individual boxes. Everything is easy to use besides setting up the original schedule for the year. It saves at least 3 hours a week.

Industry: Police

Reviewed on November 20, 2024 in the United States

Hudson, NC
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Brandon Nelson - Chief of Police - Hudson Police Department

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Has been a game-changer

Hero Schedule has been a game-changer for the Hudson Police Department's scheduling. Officers can now easily submit their own time-off requests, improving the way we manage schedules. The feature that lets officers sign up for off-duty events and automatically adds them to the schedule has made the process much smoother. Overall, Hero Schedule has made scheduling easier and more efficient for everyone.

Industry: Police

Reviewed on November 14, 2024 in the United States

Mason, MI
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Matthew Shutes - Police Chief - Mason Police Department

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I would recommend this software based on the customer support alone

We went from an antiquated spreadsheet system to Hero Schedule which was very well received by the team. This allowed them instant access to their schedule 24/7/365, so they could preview time off ideas from afar versus having to wait until they were in the building to look at the spreadsheet. In addition, the built-in overtime report is an excellent tool that I have included in my Chief’s monthly report. There are so many great functions with this software I highly recommend it for the price you cannot beat it.

It is very easy to use and any time we have had any questions or needed support Hero Schedule has always promptly assisted us. I would recommend this software based on the customer support alone which is outstanding.

Industry: Police

Reviewed on November 14, 2024 in the United States

West Fargo, ND
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Peter D. Nielsen - Chief of Police - West Fargo Police Department

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Great tool for a growing department

Hero Schedule has improved the overall efficiency and accuracy of our department’s scheduling and timekeeping system. The platform has allowed us to save time and money while being extremely user-friendly for our officers to access their schedules on a day-to-day basis. The team at Hero has been great with onboarding and problem-solving any issues that arose during the transition. The Hero Schedule team is a great system with great customer service at an affordable price making it the best choice for our growing department.

Industry: Police

Reviewed on January 23, 2024 in the United States

Soap Lake, WA
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Ryan Cox - Police Chief - Soap Lake Police Department

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This system saves our agency over 5 hours a month

We used to spend hours making schedules for a 6 man agency. Now, I spend less than 30 minutes compiling our schedules and sending them out. Our agency loves the tracking ability for requesting days off and also swapping shifts. Administration loves the ability to print reports for accounting purposes and the time sheet tracking ability. This system is extremely easy to use. Once you get your initial training, and a couple follow-up questions, this system has become a piece of cake to use. I would say this system saves our agency over 5 hours a month.

Industry: Police

Reviewed on January 22, 2024 in the United States

Lilburn, GA
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Rob Kirschner - Lieutenant - Lilburn Police Department

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Very efficient way for me to keep track of each officer’s schedule

Hero Schedule has proved to be a very valuable tool for my department. I am able to see on one page the schedule for each officer in the department and the officers are grouped according to their assigned shift and unit. This allows me to easily identify gaps in shift coverage and reassign officers to other shifts when needed. It is very easy to set up schedules for an extended time period.  Hero Schedule is a very efficient way for me to keep track of each officer’s schedule including hours worked, training, time off, military leave, etc. Hero Schedule also has outstanding customer service. I would definitely recommend Hero Schedule to any department looking for a scheduling program that is easy to use, efficient, and reasonably priced.

Industry: Police

Reviewed on January 18, 2024 in the United States

Sunset Beach, NC
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Richard Childres - Fire Chief - Sunset Beach Fire Department

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No-nonsense, inexpensive, easy to use scheduling software

Hero Schedule was exactly what we were looking for, a no-nonsense, in-expensive, easy to use scheduling software. Since making the switch to Hero, we have been able to save the Department thousands of dollars and the firefighters have a great daily use product. The team at Hero has been great, and made the on-boarding process super easy.

Industry: Fire

Reviewed on January 4, 2024 in the United States

Marshfield, MO
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Michael Taylor - Fire Chief - Marshfield Fire Protection District

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Extremely affordable and customer service is outstanding

Hero Schedule has improved the efficiency and accuracy of our districts scheduling and time keeping tremendously. The platform provides many time saving options such as allowing our firefighters to enter their own overtime, time-off requests, and trades for approval, this saves time, not only for me as fire chief, but my administrative assistant when compiling payroll. To top it all off, the monthly cost is extremely affordable, and the customer service is outstanding, always responsive, and friendly.

Industry: Fire

Reviewed on December 27, 2023 in the United States

Southern Great Lakes region
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James A. - GIFD

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Custom, top-notch product at competitive pricing

The Hero Schedule team is extremely responsive, professional, and innovative. They consistently went above and beyond to find and create solutions for our department's unique needs.  Their ability to provide a custom, top-notch product at competitive pricing made Hero Schedule the obvious choice for our department.

Industry: Fire

Reviewed on December 21, 2023 in the United States